Yours Behaviourally

Archives


WOW! What A Day

The WOW Awards 2017

Yesterday, I had the pleasure and privilege to attend the 2017 WOW! Awards Gala Ceremony, a celebration of everything positive about customer service and the individuals, teams and organisations who turn ordinary into extraordinary for their customers. In early September,…

Read More

How To Achieve High-Performance Teamwork (6 min read)

Ngagementworks WHO WHAT HOW Teamwork Engagement

Kindly reproduced from a magazine interview with Nick Fewings HOW DO YOU MEASURE TEAMWORK? Effective teamwork is vital to the success of every organisation and even more so in times of political and economic instability, however, few organisations actually quantify what…

Read More

Transformation: Lessons from The Diamond Nine

Nick Fewings Red Arrows Smoke

Each year in late August, Bournemouth, where I live in the UK,  holds a 4-day free air show on the seafront which attracts well in excess of a million tourists.  One of the star attractions is the RAF Red Arrows Display Team,…

Read More

TV Interview: The WHO and the HOW of high-performance teamwork

Nick Fewings Ngagementworks Business Connections

Yesterday, I was interviewed by Steve Hyland of Business Connections.  The focus was on the importance of not only knowing WHO is in your team, both from a technical and behavioural skills perspective but also, of equal importance, being able…

Read More

Location, Location, Location: The Importance Of A Positive Learning Environment

Beijing Nick Fewings Ngagementworks Screen

Think about the learning that you’ve undertaken, what makes it stand out and why do you remember it?  The content and how is was facilitated no doubt spring to mind and are important but equally important is the environment in…

Read More

Are You Spending Enough Time On Building Relationships? (5 min read)

Nick Fewings Ngagementworks Time Management

There has been some interesting data from the individuals in teams that have been using the Team DyNAmics© Model over the last twelve months, helping them to achieve higher-performance, effectiveness and engagement in how they work together. One of the themes that has…

Read More

Please, Just Say It How It Is (3 minute read)

Yours Behaviourally Ngagementworks Nick Fewings Please

I don’t know about you but I just love a bit of blue-sky thinking and then running it up the flagpole before reaching out and touching base with my clients to see if it floats their boat.  Apologies for the…

Read More

Recognising The WOW! Factor In Customer Service by Derek Williams

I’d like to introduce you to our PIFPAL (Pay It Forward Pal), Derek Williams, CEO of The WOW! Awards.  Derek is passionate about great customer service and people being spotted doing something right, and being recognised and appreciated for providing customer service that has the…

Read More

Team DyNAmics© – The key to increased individual and team effectiveness and engagement

Often you know there’s something wrong with your team’s performance, however can’t put your finger on exactly what it is. Team DyNAmics© is an effective tool that gets right to the heart of team engagement and performance. Whilst Employee Engagement…

Read More

Employee Engagement: Holy Grail or Emperor’s New Clothes?

After frequently hearing the views and opinions of staff at all levels in the many organisations that I partner with, I felt that I had to publish this article to hear the views of others. For a number of years now, Employee Engagement has…

Read More