Recognising The WOW! Factor In Customer Service by Derek Williams

Derek Williams WOW Awards

I’d like to introduce you to our PIFPAL (Pay It Forward Pal), Derek Williams, CEO of The WOW! Awards.  Derek is passionate about great customer service and people being spotted doing something right, and being recognised and appreciated for providing customer service that has the WOW! Factor.

Outside of work, Derek’s passions are cars, family and cars!!  A song that sums up Derek is “Walking On Sunshine” by K.C. and The Sunshine Band and his claim to fame is that he has done numerous TV and radio interviews.

You can find out more about Derek via his LinkedIn Profile.

Which of the 16 Team DyNAmics© Elements does your post support?: DIVERSITY

Ngagementworks Team DyNAmics Emotional RelationshipsHow Will It Help Others?:  By providing them with a way to recognise and appreciate others who’ve excelled at providing excellent customer service with the WOW! Factor.

How long will it take?: 1 hour in total

What to do: Recognise someone in your team who has given outstanding service, creating the WOW! Factor.

Giving a gift to someone, not only makes the other person feel good but it is also a great feeling to give that gift. Often though we overlook appreciating others for what they do and the service they deliver.

So here is an opportunity to give a gift of recognition to someone who you feel has given outstanding customer service and in doing so, has delivered the WOW! Factor.

Before you nominate someone for a WOW! Award there are just 3 simple criteria that must be met:

  1. The nomination has to be something that makes people go WOW! due to first class customer service.
  2. It must be a genuine experience that has happened to you personally.
  3. The nomination needs to be about a recent experience.

If all the above criteria are met, to make a nomination, please go to:

https://www.thewowawards.co.uk/wow-awards/make-a-nomination/

Follow the instructions.  When you get to the field “How did you hear about The WOW! Awards?”, please choose “Other” from the drop down menu and in the Event/Other field put “Pay it Forward”.

Our independent judges will read the nomination and will issue you a certificate.

Print the certificate off, have it framed and present it to the team member. Do it loud and do it proud , take a photo,  have cake, make a fuss.  The most senior member of management should present the award.

Watch the reactions….  (No financial reward should be attached.) This is about recognition.

The first 20 people to nominate an employee will receive this free of charge.

Many thanks to Derek and The Team at  The WOW! Awards for helping others to Pay It Forward.

Would you like to Pay It Forward, by sharing some learning that will help others?  If so, I’d love to hear from you via nick@ngagementworks.com

Yours behaviourally, Nick

Please let me know your thoughts

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